Help & support
Last updated August 2026
Short answers to the things people actually get stuck on. If yours isn't here, write to support@qlico.app — a person reads it.
How do I turn a PDF into an edition?
From your editions, choose Create, then Import a PDF. Each page is rendered in your browser and uploaded as a spread — up to 50 pages, 50 MB. You can also drop a PDF onto the home page to see it as an edition before signing in at all.
I published. Where is my link?
Publishing saves the edition and opens the share dialog with its link and embed code. The link is /book/your-edition and works for anyone — no account, no app. If you closed the dialog, the Share button in the editor toolbar has the same thing.
Can I change an edition's link?
Not yet. The link is set when the edition is created and then stays fixed, so anything you have already sent keeps working. You can rename an edition freely — the title and the link are separate.
How do I embed an edition in my own site?
The share dialog gives you an <iframe> snippet. Paste it into any page, store or CMS that accepts HTML. It is responsive, and it counts reads exactly as the hosted link does.
How does email capture work?
In the editor's Edition settings, switch on Ask for an email to keep reading and choose the page it starts at. Readers get the pages before it, then a form. Pages past the gate are never sent to the browser until an address is given, so the gate cannot be clicked away in devtools. Captured addresses appear in Insights and export as CSV. This is a paid-plan feature.
What do the numbers mean?
A reader is one browsing session, not one page open — someone who opens an edition three times is one reader, not three. Finished is the share of readers who reached the last page. Per-edition Insights also show time spent per page, a click heatmap, and which hotspots were tapped.
Why can I only see the last 30 days?
Analytics history is part of your plan — 30 days on Free, 12 months on paid. The range you pick is capped to what your plan keeps, and the page says so when it caps you. See your account.
How do I remove the QLICO badge?
Paid plans can switch it off per edition, in the editor's Edition settings under Access. On the free plan the badge stays — it is how most people find us.
I have a lifetime deal code
Redeem it at /redeem while signed in. Stacked codes move you up a tier and your entitlements update immediately. If a code is rejected, send us the code and the email address you bought with.
Can I get my data out?
Yes. On any paid plan, Insights exports every recorded event and every captured email as CSV, as far back as your plan keeps. No export fee, no notice period.
Still stuck?
Email support@qlico.appwith the edition's link and what you expected to happen. That pair answers most questions in one reply instead of three.